Katiria Galarza

Career Summary

IT Professional with experience troubleshooting devices, resolving account access issues, and supporting customers across multiple operating systems. Strong foundation in AWS cloud services, networking fundamentals, Linux CLI, and CRM tools. Known for clear communication, patience, and the ability to break down technical concepts for users of all skill levels.

Technical Summary & Certifications

Technical Support: Troubleshooting, device setup, account recovery, password resets, MFA support
Software / CRM: Salesforce, Microsoft Office, Google Workspace
Operating Systems: Linux (basic CLI), Windows, iOS, macOS
Networking: TCP/IP, OSI model basics, VPN
Cloud Services: AWS (IAM, EC2, ELB, VPC), IaaS/PaaS/SaaS
Languages: English, Spanish

Certifications:

AWS Certified Cloud Practitioner (2024)
Cisco Introduction to Cybersecurity (2026)
Salesforce Trailhead Badges: User Basics, Agentforce, SF CRM, Tableau Basics (2026)
NDG Linux Unhatched Certificate: Linux Command Line (2024)
GCF Global: Computer Basics (2024)

Technical Employment

Apple | Specialist | Chicago, IL | 8/2025 - 1/2026

Sold 800+ hero units through needs-based consultations and technical product guidance.
Supported customers with Apple ID recovery, password resets, MFA, and account access troubleshooting.
Performed full device setup workflows including QuickStart, eSIM transfers, iCloud data migration, and secure device erasure.
Taught customers how to navigate and personalize iOS, iPadOS, macOS, watchOS, and tvOS.
Explained hardware and software features (memory, CPU/GPU, storage, Apple Intelligence) to help customers choose the right device.
Booked Genius Bar appointments and documented detailed issue descriptions via Concierge to streamline handoffs.

Technical Training & Projects

Cloud‑Hosted Resume Website | Personal Project | 6/2025 - Present
Built a personal resume website using AWS S3, CloudFront, Route 53, and ACM.
Hands‑on labs with IAM, EC2, S3, VPC, Lambda, API Gateway, DynamoDB.
Completed troubleshooting labs including VPC design, NAT gateways, subnets, and routing.
Independent Coursework (Udemy): Microsoft Excel, Active Directory & Windows Server Basics
DesignLab | UX/UI Academy Foundations | 3/2022: Created a travel website and mobile app for Wayfarer, focusing on user research, wireframing, and responsive design.

Education & Technical Training

Marquette University | Broadcast & Electronic Communication, Spanish Coursework | Milwaukee, WI
Miami University | Junior Scholars Program | Oxford, OH
AWS re/Start Program | Cloud