Headshot of Katiria Galarza

Katiria Galarza

Email: katiriagalarzao@gmail.com | Phone: (312) 881-0292

Career Summary

Customer-focused professional transitioning into technical and cloud support roles, bringing hands-on experience in device troubleshooting, system setup, and user education. AWS Certified Cloud Practitioner with foundational knowledge of cloud infrastructure, networking, Linux, and SaaS platforms. Known for clear communication, empathy, and the ability to translate technical concepts into practical solutions.

Employment History

Specialist — Apple

Chicago, IL | August 2025 – January 2026

  • Sold 800+ hero units by delivering personalized, needs-based product recommendations, driving revenue and customer satisfaction.
  • Supported customers with Apple ID management, including password resets and updating primary email addresses.
  • Performed full device setup workflows, including Quick Start, eSIM transfers, iCloud data migration, and secure device erasure.
  • Taught customers how to navigate and personalize iOS, iPadOS, macOS, watchOS, and tvOS, adapting explanations to all skill levels.
  • Explained the benefits and capabilities of Apple Intelligence, highlighting on-device processing and privacy advantages.
  • Broke down complex hardware concepts, including unified memory, CPU/GPU performance, and storage tiers, to guide customers toward the best Mac for their workflows.
  • Booked Genius Bar appointments and documented detailed issue descriptions via Concierge to streamline handoffs to technical specialists.