Headshot of Katiria Galarza

Katiria Galarza

Email: katiriagalarzao@gmail.com | Phone: (312) 881-0292

Career Summary

Customer-focused professional transitioning into technical and cloud support roles, bringing hands-on experience in device troubleshooting, system setup, and user education. AWS Certified Cloud Practitioner with foundational knowledge of cloud infrastructure, networking, Linux, and SaaS platforms. Known for clear communication, empathy, and the ability to translate technical concepts into practical solutions.

Employment History

Specialist — Apple

Chicago, IL | August 2025 – Present

  • Deliver personalized Apple product solutions by assessing customer needs, technical requirements, and budgets across iPhone, iPad, and Mac.
  • Provide hands-on device setup and onboarding, including Apple ID, iCloud configuration, data migration, and ecosystem integration.
  • Educate customers on Apple ecosystem benefits, product comparisons, trade-ins, financing options, and Apple Intelligence features.
  • Support customers with AppleCare education, explaining coverage options, battery replacements, accidental damage protection, and theft/loss benefits.
  • Promote continued learning through “Today at Apple” sessions and the Tips app to enhance product proficiency.
  • Identify and escalate complex technical issues to Apple Support or the Genius Bar, ensuring transparent communication throughout resolution.