My Online Resume

Career Summary

Professional with an extensive background in customer service providing an empathetic approach to improve client satisfaction and retention. Motivated to learn how things work and encourage teammates to use technology to ease their workloads. Transitioning to technical support with a firm understanding of AWS Services, networking, and Linux in relation to cloud solutions.

Employment History

Inventory & Product Distribution at WORLDPAC

December 2023 - Present

Verify an average of 500 incoming & outgoing documentation, ensuring alignment with invoices and packing lists to prevent shipping errors.
Conduct primary and secondary inventory counts, ensuring accurate tracking of merchandise and identifying discrepancies to maintain inventory integrity.
Accurately record incoming merchandise by part number and quantity into the inventory management system, maintaining real-time updates and minimizing stock errors.

Associate at DSW

June 2024 - Present

Update & maintain customer profiles in the store's database, ensuring accurate tracking of loyalty status, shipping details, and transaction history.
Facilitate seamless customer sign-ups for the rewards program, enhancing customer retention and loyalty.
Proactively approach customers on the sales floor to offer assistance and drive sales by offering complimentary products.
Monitor inventory levels, restock shelves, and ensure merchandise is organized and displayed according to store guidelines.
Operate the cash register, process transactions accurately, and handle returns/exchanges in a timely manner.

Fixed-term Customer Experience Guide at Patagonia

September 2022 - March 2023

Built a better customer experience by using up-to-date product knowledge to answer customer questions, promote merchandise, and encourage customers to take part in their WornWear program.
Resolved customers' issues with online purchases, explaining to customers via phone and in person how to better navigate the site on mobile devices and laptops.

Skills and Certifications

Certifications: AWS Certified Cloud Practitioner (June 2024), IAM, EC2, ELB, DynamoDB, S3, Lambda, API Gateway (July 2024), NDG Linux Unhatched Certificate: Linux Command Line (March 2024), GCF Global: Computer Basics (March 2024), 7 Core Values - Per Scholas Award
Operating Systems: Linux, Windows
Cloud Services: AWS (IAM, EC2, ELB, VPC), Amazon Management Console, IaaS, PaaS, SaaS
Network Troubleshooting: CLI (Command Line Interface), Network Security
CRM: Salesforce
Current Courses: Active Directory on Windows Server (Udemy), Google IT Support (Feb 2025, Coursera/Per Scholas), ServiceNow Administration: A Comprehensive Guide (Udemy)
Training Programs & Projects:
- Per Scholas | AWS re/Start Certificate Training Program (3/2024 - 7/2024)
  - Amazon Rekognition for Facial Recognition and Analysis
  - Implemented AWS Rekognition with S3, Lambda, API Gateway, and DynamoDB.
  - Deployed API Detect Faces and used it in conjunction with AWS Lambda and S3 buckets.
  - Stored customer images in S3, using Lambda for automation.
- AWS Troubleshooting & Connectivity Lab (1/2025)
  - Designed & deployed a custom Virtual Private Cloud with internet & NAT gateways.
  - Configured public & private subnets across multiple Availability Zones for optimized network performance.
  - Created & associated route tables for efficient traffic flow within the VPC.
- DesignLab | UX/UI Academy Foundations (3/2022)
  - Travel Website Landing Page & Mobile App for Wayfarer
  - Wireframing, user research, navigation design, search implementation, responsiveness.